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Flash Seats FAQs

Getting Started

What is Flash Seats?

Flash Seats is an ID-based, digital ticketing system that allows you to enter an event with any form of convenient digital ID, such as a credit card or a Mobile ID through the Flash Seats mobile app. This concept, similar to the e-ticket in the airline industry, allows you to manage your tickets via the Internet. It also gives you the ability to sell, buy and transfer seats through a marketplace endorsed by T-Mobile Arena.

How do I become a Flash Seats account holder?

Simply go to the Flash Seats web site at http://t-mobilearena.flashseats.com and click Register at the top of the page. You will be asked to enter some basic account information, followed by your credit card information. YOU WILL NOT BE CHARGED. Your credit card information is simply a unique identifier. After completing the account information, you may buy, sell or manage any seats in your account.

You can also register using the Flash Seats mobile app. The Flash Seats mobile app is compatible with iOS 6.1 or later for iPhone and iPod Touch and with Android 2.3 or later for the Android devices.

Learn more about Flash Seats App for iPhone and Android.

How do I add a card to my account?

You can add a credit/debit card to your account in order to enter events. Log in to the site, click Account, and then click Identification.

Where can I find information on how Flash Seats works?

For an overview of the system, download the Getting Started Guide.

Entering the Venue

How do I get into the arena?

Flash Seats eliminates paper tickets! With Flash Seats, your registered ID is what gets you into the arena. Instead of a paper ticket, you can enter with the Flash Seats mobile app on your phone or choose any convenient form of digital ID (credit card or driver's license) as your method of getting in to the arena. Your card or mobile device will be scanned by a Guest Services Representative using a handheld device. You will receive a Seat Locator identifying your seats. It's really fast! Remember that the Seat Locator is not a ticket and only shows the location of your seats in the arena. Once you receive your Seat Locator, you cannot walk away from the gate; a Seat Locator cannot be used for re-entry into the arena.

What if my guests arrive at different times?

Most people find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter whenever they arrive using their own ID.

What if my credit card is lost or stolen?

If your credit card is lost or stolen and then replaced by your credit card company before the event, you can register the new card on Flash Seats and remove your old card. If you do not have your credit card upon arriving at the event, you will need to go to the T-Mobile Arena Box Office for assistance.

Selling on Flash Seats

Why should I sell my seats on Flash Seats?

Flash Seats is the best place to sell your seats because it is a marketplace endorsed by the venue. Business is driven to the web site from T-Mobile Arena, making it the perfect market for finding a buyer that is interested in T-Mobile Arena events.

How do I place seats for sale?

It's easy to list your seats for sale online on Flash Seats:

  • Log in to your Flash Seats account online
  • Click Tickets at the top of the page. Your available events appear.
  • Choose the event you want to sell and click the Sell button.
  • On the Event Information page, choose your selling options and enter your asking price.Preview Your Offer to make sure all the information is correct.
  • Once you Confirm the listing, your seats will be available to anyone who wants to place a bid/buy them.

To list your seats for sale on your Flash Seats mobile app:

  • Log in to your Flash Seats account through the Flash Seats mobile app.
  • Touch Account at the tab bar. Then go to the My Tickets screen to view your available events.
  • Touch the Sell icon against the ticket you want to sell.
  • In the Sell Tickets screen, choose your selling options and enter your asking price. TouchPreview Sell to make sure all the information is correct.
  • Touch Confirm Sell. The tickets appear in the Active Listings screen; your seats will be available to anyone who wants to buy them.

Transferring on Flash Seats

How do I transfer seats?

To transfer seats:

  • Log in to your Flash Seats account online, and click Tickets.
  • Find the tickets you want to transfer.
  • In the Action column, click the Transfer button. A page appears showing the details of the event.
  • In the Which tickets do you want to transfer section, click each of the tickets you want to transfer.If you want to transfer all your tickets, click the select all link.
  • In the To whom do you want to transfer these tickets section, enter the following information for the person you want to send the tickets to:
    • First Name
    • Last Name
    • Email
    • Re-enter Email
    • Message to Recipient
    • Recipient's Phone Number
  • After you enter the necessary information, click the Preview "Flash Transfer" button. A page appears, summarizing the details of the event and to whom you're transferring the tickets.
  • Click the Confirm Transfer button. A page appears, telling you the tickets have been transferred.

To transfer seats on your Flash Seats mobile app:

  • Log in to your Flash Seats account through the Flash Seats mobile app.
  • Touch Account at the tab bar and then touch My Tickets. Find the tickets you want to transfer.
  • Select each of the tickets you want to transfer by touching the seat numbers.
  • In the Transfer To section, select the person to transfer the tickets through one of the following options:
    • Touch Recent Transfers to view and select persons who recently received transfers, if any.
    • Touch My contacts drop-down to select persons from the phone contact list. These contacts are not necessarily existing Flash Seats accounts.
    • Enter the person's information you want to send the tickets to; first name, last name, email and message.
  • After you enter the necessary information, touch Preview Transfer. A page appears, summarizing the details of the event and to whom you're transferring the tickets.
  • Touch the Confirm Transfer button. The transferred tickets now appear in the Pending Transfer screen.

Can I cancel a transfer?

It depends on whether the people you're transferring to already have a Flash Seats account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you've initiated it. If the people you're transferring to do not have a Flash Seats account and do not pick up the tickets you've transferred, you can cancel a transfer.